Job Details

Head of Program Management

MBR Partners
MBR Partners

The Role
Job Title Head of Project Management
Directly Supervises: Project Managers
Main purpose of role
To develop standards, quality controls and methodologies for project management across all projects globally.
To ensure greater consistency across all projects, increasing levels of project maturity and customer satisfaction.
To secure increased revenue through thorough project governance and customer satisfaction.
To reduce customers’ escalations.

Key Role Responsibilities

Manage and develop a team of qualified Project Managers.
Introduce and manage appropriate project controls and structures to ensure projects are delivered on time and on budget.
Oversee progress and use of resources, initiating corrective action where necessary.
Maintain a high level of insight across all projects deliveries to report to the Executive team.
Create and execute project governance plans, keeping them as simple as possible and understandable. Revise plans as appropriate to meet changing needs and requirements.
Undertake effective assurance across all programme deliverables, including planning, risk and issue management, dependency management and cost.
Engage with key stakeholders across the company, ensuring effective communication.
Increase recurring revenue by working closely with the VP Customer Success.

The Person
Skills & Qualifications
Must have

Proven and demonstrable experience in a similar role, managing a team of professional and experience project managers.
Proven track record of successful delivery of large complex projects, within mobile Telco.
Experience of working in a professional services environment, in a similar position.
Good general knowledge software technologies.
Strong judgement, risk & issues management, and problem analysis techniques.
Ability to troubleshoot details while maintaining the "big picture" view.
Ability to manage high-pressure customers situations and build trust with key external and internal stakeholders.
Ability to present and communicate at a senior stakeholder level (internally & externally).
Ability to synthesise and communicate complex technical, product and business issues.
Self-motivated, "Find a way to get it done" attitude.
Formal qualifications project management qualification in PRINCE2, Agile or PMP.


Previous experience in OSS / Service Assurance environment experience
Experience in an Enterprise SaaS environment

Key competencies

Stakeholder management
Drive and Gravitas
People management
Customer success and satisfaction

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