Role The IT Supporters team is part of a larger team within Computing Services at the University of Bath. This is an exciting opportunity for a skilled IT professional with an extensive background in IT support and service delivery to join this team in a specialist position focussing on the support of mobile devices and Apple computers. You will make a significant contribution to the on-going development of an exceptional IT service and provide solutions within a changing business and technical environment. Requirements The successful candidate will be highly self-motivated, able to work alone or in a team and have excellent interpersonal skills. Considerable experience in a customer services or IT Support role would be a distinct advantage. The Department is introducing Service Management principles in line with ITIL best practice and experience of this and the use of ITSM systems would also be advantageous. Skills It is expected that the successful candidate would possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop and hone their skills in all facets of IT support, in order to support the diverse research capability, and supporting business needs of our Faculties and Professional Services teams. In order to gain a deep understanding of the customer needs, this post is based within a team supporting one of our Academic Faculties, however it has a broader remit, and you will be expected to work alongside all of our customer facing teams. Department Overview Computing Services is here to help staff and students of the University make effective use of computing for learning, teaching & research. We aim to provide an IT environment that matches the University's international, teaching and research reputation, and which contributes to the realisation of its key institutional strategies. Furthermore we aim to respond to both the changing needs of our constituent users, and the wide diversity of those users through the exploitation of new technologies. About The University of Bath The University of Bath is a leading UK research university, dedicated to making a positive impact to the world we live in. The superb facilities and practical support available at the University has created an ethos and environment which inspires a culture of innovation and fresh thinking. The University's researchers engage closely with industry, the public and policy makers to explore challenging projects that examine the questions and inform the solutions that make a difference to society. The University of Bath offers innovative and demanding degree programmes to the world's brightest students, giving them the skills they need to succeed in the most competitive work environments. It is located in the UNESCO World Heritage City of Bath, UK. The city was established as a Roman spa town and is famous for its spectacular Georgian architecture. The University has been named the best campus university in Britain. The University of Bath is a community of great learning for education and research as for example demonstrated by the association we have with the Institute for Advanced Automotive Propulsion Systems (IAAPS) that will be a global centre of excellence, delivering transformational research and innovation into advanced propulsion systems. Benefits We are committed to personal and professional development. In addition to this we offer the following employee benefits: -18% employer pension contributions (8% employee contributions) -39 days holiday (annual leave, discretionary days and bank holidays) -A flexible working environment -Ofsted outstanding rated onsite nursery and childcare vouchers schemes -Salary exchange scheme (cycle to work) -Interest free loans for public transport seasons tickets and motorcycle purchases for commuting -Onsite private and NHS dentist, onsite medical centre -Discounted physiotherapy services If you'd like to find out more about working for Computing Services please visit our webpage by clicking the APPLY button. Closing Date: Sunday 04 March 2018 Interview Date: Thursday 15 March 2018
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