Job Details

Manager IT Infrastructure Operations

Astound Broadband Powered by RCN
Washington, Washington DC, United States

Job Summary

Astound Broadband is looking for a Manager, IT Infrastructure Operations that will manage the infrastructure team. This position will provide supervision and technical leadership to the team. We are looking for a knowledgeable technical manager with a passion for learning, running various systems, and an interest in emerging technologies. This role provides technical and tactical expertise to a 24x7 team of dedicated infrastructure engineers focused on maintaining operational stability while reducing risk, and collaborates globally across the organization with a variety of stakeholders from service desk technicians to system architects, and developers. The candidate needs to have strong problem-solving, troubleshooting, and communication skills.

Duties and Responsibilities

Manage, direct and support Operations Infrastructure staff with a focus on team leadership, operational excellence, and continuous improvement

Lead weekly meetings and provide regular prioritization of tasks and relaying of project status to the senior team

Manage training and development plans for direct reports

Perform yearly employee progress reviews

Lifecycle management of all computing platforms (AS/400, Windows, Linux) and end-user hardware/software

Virtualization engineer for VMWare 6.x., including performance analysis, trending, load-balancing, IOPS and latency metrics

Knowledge of SANs, Windows Server, Fiber Channel Configurations and NFS administration and troubleshooting

License management across the organization for Microsoft Enterprise Agreement, Anti-Virus, Remote Desktop tools, Audit packages and numerous other support tools

Versatile technologist with knowledge of technology trends able to set technology standards across Astound s IT organization

Microsoft infrastructure knowledge including (Active Directory, Windows Servers, Azure)

Project management of IT Operations projects with focus on scope, schedule and budget delivery

Standardization of all IT processes related to performance monitoring, change management, capacity planning, etc.

Perform periodic rolling application and operation system upgrades

Oversight of 24/7 support and service levels

Special Requirements:

All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and emergencies.

Must be available to work evenings, weekends, and holidays when required to meet operational needs.


Education: High school diploma or equivalent


Minimum seven to ten years progressively responsible experience in a IT operations and service delivery position

Extensive background with managing people and multiple projects

PCI compliance knowledge a plus


Experience with VMWare, SANs, Dell Hardware Chassis/Sleds, Rubrik

Ability to juggle multiple priorities where you are the driving force ensuring completion and on-time delivery.

Excellent written and verbal communication skills in a clear business relevant manner that is adjusted to the audience; up, down and across the organization.

Independent sound decision making is the skill most used on a daily basis.

Collaboration, mentoring and training members of your team

Passionate about infrastructure and self-driven

Proven ability to rapidly learn new technologies

Knowledge, Skills and Abilities:

Good interpersonal, customer support, verbal and technical writing skills; be a self-starter with the ability to achieve deadline-driven priorities.

Ability to collaborate and work in a team environment, exhibit professional initiative, self-direction, willingness and ability to document knowledge and share with others is required.

Strong communication skills and creativity as a problem solver is a must.

EEO Statement

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

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