Job Details

Mobile Desktop Engineer/2nd Line Desktop Support Engineer/Field Engine

V-Source UK Ltd
London, United Kingdom

Desktop Support, 2nd Line Support, ITIL, Microsoft Windows, AD, Active Directory, Office, Office 365, Exchange

My North London/Hertfordshire based client urgently require a Mobile Desktop Engineer. Our ideal candidate will have over 3 years experience as a Desktop Support Analyst and be comfortable supporting users/VIP users. You will predominantly be based in North London/Enfield, but will be travelling to other sites dotted around London. Therefore having your own car with business insurance is a must have for this role. You will also need to be familiar being the single point of contact within the IT on a particular site, whilst also working well as part of a bigger team.

The main duties for this role are as follows:

  • Taking ownership of incidents/requests escalated from the Service Desk and ensuring they are promptly resolved
  • Maintaining Hardware ensuring that new users are correctly assigned with the relevant equipment, whilst maintaining the asset register
  • Application management (Install/Patches/Updates)
  • Providing general desktop support for all users, whilst giving priority to VIP users where necessary
  • Logging tickets on the Service Management software where users are dealt with directly

Key skills required for this role are as follows:

  • ITIL (Ideally certified, but we would consider candidates that have completed the course)
  • Active Directory
  • Microsoft Windows OS
  • Microsoft Office/Office 365
  • MS Exchange Assenting/Licence Management
  • Patch Management for Desktop/Laptops
  • Hardware Support/Build Management
  • Mobile Device Management/Configuration

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