Job Details

Professional Services Team Leader

MBR Partners
Advertiser
MBR Partners
Location
Tokyo
Rate
-





My client is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base.
They are currently looking for a Professional Services Team leader to manage a team of Professional Services engineers (around 6), located in Tokyo. You will work closely with HQ PS team, project manager team and the regional account manager
Responsibilities:-

Responsible for deploying products at their customers in Japan
Responsible for execution of proof of concepts, trials and demos.
Deliver on-site technical training to partners and customers
Perform installations and upgrades, as well as Interoperability Testing (IoT)
Deliver on-site technical training to partners and customers
Perform installations and upgrades, as well as Interoperability Testing (IoT)
Under the team responsibility to review technical documents including ATP (Acceptance Test Plan) and MOPs (Method of Procedure)
Stage systems offered to customers in the lab to verify the required functionality
Serve as technical leader in front of customers and partners
Technical lead and HR allocation
Multitasking and multi targeting in Tier 1 environment
Work with the Project Manager and produce weekly deployment plan for the team members aligned.
Align the plan with the customer and other involved vendor.
Escalate and follow-up the issues that requires R&D support
Interview and recruit additional professional service engineers if needed.
Provide effort estimation for the PS activity as part of the sales process.






Requirements:


At least 5 years of direct managerial experience – mandatory
Proven hands-on network engineering experience
Linux knowledge
Network security experience-an advantage
System experience (such Diameter, Radius etc.) and application protocols-an advantage
Bash and other scripting skills-an advantage
Experience with virtualization (e.g., OpenStack, VMware, Virtual Box)-an advantage
Experience of 5 + years within the telecom industries with specific DSL, cable and mobile technologies
Possess solid technical telecommunications skills
Solid TCP/IP knowledge, Linux
3GPP/Standards, Mobile infrastructure and Tier 1 providers/Carrier – an advantage
Strong communication and interpersonal skills; strong leadership and high admin skills
English at high level and experience with multicultural companies
Multitask oriented, pleasant and reliable personality.











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