Our client is a leading OSS / BSS company. The client's core strength is in the Telecommunications space (product catalog, order management and provisioning, commercial and residential voice, HSD, video) although they also have a fast-growing CPQ (configure, price, quote) solution that can be sold to any vertical (in particular they have opportunities in the utilities vertical).
The company is Canadian Headquartered but has recently been acquired by an Australian company.
Our client is seeking a Project Manager to join their Customer Success delivery team based in Hong Kong.
Manage multiple projects simultaneously; is responsible for performance, cost, scope, schedule, quality, and appropriate business measurements of these projects.
Work with the client to identify business requirements, develop the proposal and translate customer requirements into formal agreements and plans to culminate in customer acceptance of results
Creation of the project Statement of Work (SOW) and the corresponding budget.
Responsible for organizing and leading cross functional teams in developing and implementing project deliverables; ensure that all project work packages and tasks are properly and realistically estimated, documented, scheduled and tracked.
Managing a matrix based project team spread across multiple locations and time zones
Convey to all team members a full understanding of the customer requirements of the project; work with project team members, internal stakeholders, customers and external customers to identify and resolve issues in a timely and professional manner
Preparing project profit and loss statements, tracking schedule and cost variance.
Prepare and present feasibility studies, performance and transaction/system analysis, alternative analyses and cost estimates for proposed projects
Understand the technology and how it can answer customers’ needs and identify appropriate solutions
Evaluate projects, via post-mortem process, and teamwork performance in respect to performance management and career development; document results
Ability to travel up to 75% of the time
Desired Skills and Experience
Minimum 10 years’ experience managing and delivering complex IT-based projects, within a communication service provider environment
Product BSS and OSS domain knowledge (product catalog, configure price quote, order management, provisioning, inventory, billing)
Experience with software delivery using Agile methodology and VersionOne Agile tool preferred
Relevant university degree or equivalent
Hands-on experience working with enterprise software
Excellent project documentation skills and project accounting
Experience working with off-shore delivery teams
Experience working within a vendor/service-provider in a customer-facing project management role. Responds quickly and proactively to customer needs.
Experience managing projects that include professional services with billable hours and fully utilized resources
Experience managing project budgets and resource allocations within a matrix environment
Driven to execute effectively, overcome obstacles, and see commitments through to completion, always raising the bar on quality. High degree of professionalism and accountability.
Excellent written and verbal communication skills. Able to effectively address internal/external stakeholders up to the executive level. Strong relationship builder.
Exceptional team leadership skills and demonstrated ability to develop and coach technical team members in multiple locations.
Willing to continually search out and implement best practices as they relate to project management.
Willingness to work long hours and against very tough timelines and goals
Based in Hong Kong. The successful candidate will need to invoice my client.