Job Details

Senior Network Operations Technician - Wireless / Telecom

Manufacturers and Traders Trust Co
Commerce, Georgia, United States
Senior Network Operations Technician - Wireless / TelecomBuffalo, NYAt M Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow's bank, today.The Technology Infrastructure Engineering and Operations Team delivers and supports all the foundational technology used across M Bank. Supports Two Data Centers, 1 Service Desk, 32,000 End User Computing devices, 14,000 Distributed platforms, 24 Mainframe Regions and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we also own and deliver End User & Collaboration tools with a focus on Ease of Use for the individual employee. We deliver innovative, and compelling technology solutions to enhance the internal customer experience that enables our business partners to deliver.Primary Responsibilities:Translate business requirements into Telecom technical network requirements defined in Telecom Provisioning guide and provide ongoing network operational support. Collaborate with engineering to develop and test new and upgraded network products and servicesMonitor network equipment life cycle and work with Telecom engineering and suppliers on replacement equipment. Procure, test and validate new equipment and services, develop installation and operational documentation and familiarize staff on equipment/serviceProvide written recommendations and design enhancements to network systems and prepare detailed specifications for implementations. Review designs with engineering, document and implement those designs within the networkOrder network equipment and carrier services required to complete a specific installation, monitor order process and completeDesign/implement and maintain wireless networking solutionsCreate and document procedures for work order and request-based tasksReview and assess network design and recommend changes to bring current. Document changes in STN format and present to STN committee for approval. Order and provision approved solutionEvaluate carrier quotes and proposals and recommend solutionEvaluate new products being proposed for use within the Bank network. Ensure appropriate documentation is in place before deploying new services and products to clientsUnderstand the overall network architecture and how packets flow on the Telecom network for voice and dataUnderstand SIP architecture and the infrastructure components that make up the M voice networkDevelop project plans, testing, configurations and supporting documentation as required for network projectsProvide client training as required to orient clients on network servicesProvide after-hours support as scheduled and on a rotational on call basisProvide training to less experienced staffProcess Telecom work orders; client requests for specific predefined network servicesOrder, receive, configure and install network routers, switches, VoIP and network devices supporting remote officesDirect suppliers to install network wiring to Bank standardsInsure all activities are in compliance with internal policies, procedures and standardsEducation and Experience Required:Minimum of 8 years' higher education and/or work experiencePrior experience reading and digesting technical informationDetail-orientedStrong written and verbal communication skillsPrior experience interpreting and/or discussing terminology or concepts not familiar to many peopleStrong customer focus, including ability to manage customer needs and multiple work prioritiesEducation and Experience Preferred:5+ year's in experience with Telecom Carrier networks and operational processesProficient in LAN, WAN, MAN and/or VoIP architectureUnderstanding that travel is required; 2-3 days per monthTechnical certifications - CCNACisco Command line interfaceCisco Prime/Meraki dashboardBachelor's degree in technology-related fieldCertifications or special training in related technologiesPrior experience leading technical teams toward a common goal or project within a larger projectAbout MM Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M Grow with us.#LI-KB1LocationAmherst, New York, United States of America

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