Job Details

Technician Sr, Core Network

Juneau, Alaska, United States
GCI's Senior Core Network Technician maintains and operates the company's Metropolitan Area Networks, Wide area networks, and Wireless Networks; operate and maintain the company's core transport networks in a manner that provides the highest level of network availability, ensuring the greatest level of customer satisfaction and ensuring the company's networks are meeting industry standards and performance goals. Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Essential Duties of All Levels in the Position:Network development projects. (Manage the operational commissioning of DACS, Routed IP aggregation and access packet network devices, SONET equipment, DWDM wavelength additions and implement network bandwidth upgrades. Work with the engineering department to support the growth of the company's transport network.Network troubleshooting and Corrective Maintenance. Respond to outages within the network. Isolate outages and work with appropriate technical groups to restore service. File NCSRs for all scheduled maintenance events.Equipment Preventative Maintenance; (perform software and firmware upgrades on network transmission equipment.)Job Qualifications: Knowledge, Skills and Abilities: Strong interpersonal skills;Strong written and verbal skills;Demonstrated multi-tasking skills;Demonstrated customer service skills;Ability to work independently or in a team.Must have knowledge of complex IP Transport, DACS, voice, SONET and IP transport, outside plant cable maintenance and data networking systems and standards.Must have experience with some of the following hardware vendors: Nokia, Force 10/ Turin, Ciena, Infinera, Cisco ONS, Calix, BTI, TYCO, NEC, Tellabs, Fujitsu, ECI, and ADTRAN or other relevant hardware vendors.Comprehensive understanding of standard operations concepts such as availability, redundancy, reliability and testing.Must be able to actively participate on a maintenance bridge troubleshooting outages, handling moderate levels of stress satisfactorily while also demonstrating excellent interpersonal and professional interaction skills with customers and other employees.Additional Job Requirements: Most advanced senior level position and recognized as subject matterexpert in the field of discipline, knowledgeable of current emerging trends andindustry practices. Possesses advanced skill set within the discipline andrequired to perform the most complex advanced tasks, completing themost-difficult work assignments critical to the organization. Work withoutsupervision with considerable latitude for independent judgement. Mentorsjunior technicians and display leadership as needed, assists supervisors butdoes not formally supervise others. Must have the ability to lead and directothers. Supports the Technical Assistance Center as higher-level escalationcontact responsibility will include training of lower level technicians.Troubleshoot complex customer issues using any and all required skills toperform the necessary duties. Consulting with employees, other departments,management to determine root cause of an incident, outage or failure ofservices and corrective actions.Essential Duties for this position: Network operations maintenancePerform proactive maintenance to networkhardwareComplete software upgradesWork Remedy trouble ticketsSupport the TAC with circuit testing andtroubleshootingSupport submarine cable landing stations withinarea of operationsProject RelatedWork capital projects under an ESRProof of concept lab testingBuilding out new networksContacting vendor support to resolve operationalturn-up issuesOn-call and afterhours project workOn-call rotationSupport the TAC and BTS in outage responseAfterhours service impacting work, to supportprojects and network growthMay require dispatching to company sites withinarea of operationsDocumentation Writing Method of Procedure (MOP) documents formaintenanceDeveloping best practicing documents for newprocesses or new hardwareWriting and updating device commissioningprocedures and baseline scriptsTrainingMostly self-paced training, oftenself-discovered through vendor documentation and online sites.Instructor lead online trainingGCI Training department in-house trainingMentoringInstructing lower level techs in complexprocedures, network upgrades and proper communication techniques.Development and encouragement of collaborativework environmentSupporting the TAC technicians with one-on-onedeep dive sessions on network hardware and tools they can use to monitor andtroubleshoot GCI networks. Trainingwould occur either remotely with shared desktop sessions or in person at AOC.Vendor facility training in the lower-48Minimum qualifications:A minimum of ten years of increasingresponsibility and experience within a telecommunication's central office orrelated environment is required.High School diploma or equivalent required.Associates Degree in electronics,telecommunications trade school, or equivalent training preferred.Or, a combination of relevant work experienceand/or education sufficient to perform the duties of the job may substitute tomeet the total years required on a year-for-year basis.Certifications: Industry specific certifications are highly valued and contribute towardeducation.Required certification: CCNA (CiscoCertified Network Associate) or relevantPreferred:Comp TIA A+;Comp TIA Network+CompTIA Security+Cisco Certified Network Professional Routing& Switching (CCNP R)Nokia NRS I/IIJuniper JNCIAPhysical Requirements: Technical Position: Ability to liftand carry up to 50 lbs. following company safety guidelines., following companysafety guidelines and work in cramped spaces and at heights. Hearing, vision, depth perception, andhand-to-eye coordination sufficient to perform job duties. Visual and auditory acuity necessary tooperate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors,dust, low light conditions.) Strength,dexterity, and coordination sufficient to perform job duties. Working Conditions:Overtime, shift work, and on call required.Standing, bending, standing on ladder, and talking on phone for long hourssometimes required. Position may be required to travel to different sitelocations:Position is designated to Urban, Outlying,Arctic Regions of Alaska, or North-East US area locations based on the need andrequirements of the position and or location. Work locations assignment mayrequire different work schedules and callout provisions which will bedetermined by the supervisor based on the business needs of the assigned sitelocation.Subject to adverse weather and drivingconditions when checking on fieldwork, areas may be obstructed by weather and /or debris, requiring unscheduled clearing.Must be able and willing to work flexible hoursincluding, but not limited to, overtime, on-call, and/ or additional time onweekends, holidays, evenings, before or after normal shift hours.Travel via commercial vehicle and com

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