VOIP Engineer Location: West Greenwich, RI, US, 02817 Requisition ID: 6279 IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.OverviewAre you into computers and new technology? Do you have a knack for and understanding of all thing's tech? Enjoy troubleshooting and fixing things when issues crop up? If you do, you might have the right skills and interests to be a great VOIP Engineer.We are seeking a VOIP Engineer who specializes in Microsoft Teams Phone System. The position will analyze and deliver solutions on the MS Teams and AudioCodes platform. The ideal candidate will be able to plan, deploy, manage, and maintain MS Direct Routing, Endpoints, Teams Clients, and Phone System capabilities. You will recommend tools and capabilities to optimize and enhance AudioCodes TEAMS experience using On-Premises, Cloud-based, and Hybrid Resources. Your technical expertise will be vital, as you work to ensure standards are met and optimized using the latest Cloud technologies.The VIOP Engineer typically collaborates with other Network Systems Analysts, Computer Scientists, and even end-users. A Telecom Administrator's goal is to improve and ensure quality in business-critical networks that link data and voice communications. These can include telephone, video conferencing, computer, and voicemail systems. The goal is to keep those critical company communications running reliably.Responsibilities+ Configures, tests deploys and maintains/upgrades unified communications/telephony systems+ Performs adds/moves/changes and performs preventative maintenance on telephony systems+ Proactively monitors and resolves potential service interruptions+ Provides Tier 3 support for telecom service requests and repairs received via service tickets+ Create and maintain end-user training materials and documentation+ Design, optimization, and implementation of telephony systems and changes throughout the organization+ Plans for and designs systems for future growth+ Mentors and aids in the development of Voice Engineers and Voice Engineer Associates+ Provides after-hours support Competencies+ Knowledge in end to end SIP testing including PSTN interworking+ Provide expert level analysis of SIP call flows, including problem isolation and resolution+ Interact and cooperate with carriers and partners to continually improve call delivery reliability and quality+ Full understanding of SIP trunking and endpoints.+ Strong understanding of VoiP configuration. This includes bandwidth calculations, CODEC types and QoS configuration.+ Subject matter expert of on prem, cloud and hybrid MS TEAMS Voice architecture with emphasis on AudioCodes suite including OVOC, ARM, Mediant 800, MP124/114, RX50/RX100, C448/450+ Design and implementation of Direct Routing on SIP, PRI, ISDN E1 Trunks, AudioCodes Session Border Controllers and telephony architecture+ Proficiency with the underlying service architecture of Microsoft Teams including performance optimization, reporting, Call Quality Dashboards, SmartTAP + Ability to support all Unified Communications components including troubleshooting, configuration, optimization, and design of a multi-cluster environment+ Strong PowerShell scripting+ Experience with telephony systems and services such as PSTN, ISDN, PRI, SIP trunks+ Strong troubleshooting experience+ The ability to think critically, learn quickly, deliver work on schedule, successfully resolve complex technical issues, and communicate effectivelyPreferred Qualifications+ Strong experience architecting and building applications to be deployed to Microsoft Azure.+ Experience as a consultant, working with external clients.+ Demonstrated leadership abilities.+ Strong 'traditional' computer science and web development foundation.+ You are increasingly excited about the way Teamwork and Employee Collaboration are evolving and the power that Collaboration tools like Teams and O365 are bringing to the client.+ Personable, enthusiastic, a strong communicator, and detail-oriented.+ You have shown you can rise to the challenge, think on your feet and problem solve.+ Ability to work in high-pressure situations with demanding clients under tight timelines while keeping your cool.Keys to Success+ Building collaborative relationships+ Decision making+ Drive results+ Foster innovation+ Personal energy+ Self-leadershipIn addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit.