Wireless Corporate Account AdvisorMAIN PURPOSE:
The Wireless Advisor will be responsible for interfacing with Ovation's monthly managed customers to communicate new programs, savings opportunities, build rapport, communicate billing information, project planning needs, and develop a plan for on-going tracking of wireless management projects with associated tasks.
POSITION SUMMARY: Support the processing of wireless management projects by reviewing wireless expense and usage information from our systems and prepare a report for client savings opportunities.
Contacting retained customers on a regular basis to determine incremental ways we can add value to our services, relay pertinent support information, develop, coordinate, and streamline new customer programs to extend the tenure of all Retained accounts.
Develop and execute an account follow up strategy, and support execution of the plan at multiple levels.
Stay current and maintain a broad knowledge of wireless service offerings, data solutions, coverage maps, rate plans, complex products and services, and project management skills.
Maintain and present a professional image and work environment.
Ensure positive interaction and professionalism with internal and external customers on issues.
Handle escalated customer issues in the absence of the account executive or other management staff.
To actively participate in the customer relationship management of our Retained customers.
To review and audit all monthly retained reports ensuring completeness and accuracy.
To compile summary report, to include recommended Account Modifications, and review with each customer monthly.
Prepare Account Modification document and submit to the wireless carriers each month as needed.
To work with the officer group to ensure that the organization s goals are met.
To develop and maintain quality standards as advised.
To provide reports to the officer group as required.
To provide monthly project status information as required.
To plan, coordinate and process new project work.
Facilitate a communication plan for OWM customers
To monitor the Retained Services performance Category: Technology , Keywords: Wireless Corporate Account Advisor